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TOP STORY
Asking for conference call feedback August 31, 2010 .......................................................................
Conference calling can look very different from different perspectives. While you may feel that a call went off without a hitch, a participant who didn't get his or her ideas heard might walk away with a much more negative opinion. How can you avoid repeating mistakes and ignoring problems? One way is by asking for feedback.
It sounds simple, but asking for feedback can be very tricky. Participants may be afraid of hurting your feelings - or getting on your bad side - by giving negative feedback. They may decline to offer feedback or lie outright to avoid sounding finicky and difficult. And while you may think you're open to constructive criticism, receiving that first negative response may sting a little worse than you expect.
You can ease these problems in a number of ways. First, you can ask participants to send emails containing their thoughts. If callers want to be anonymous in their feedback, they can send these responses to a third-party email address - perhaps a friend or a volunteer caller - who can then compile them and send them along to a facilitator without attaching any names.
Alternatively, you can also set up anonymous surveys on a variety of websites where listeners and participants can offer feedback with no danger of revealing their identites. Anonymity encourages honesty, so it can be valuable when asking for frank feedback on a call.
