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TOP STORY
Using an outline to keep callers interested August 27, 2010 .......................................................................
Conducting a teleconference can be intimidating. After all, you are about to speak to dozens - maybe hundreds - of listeners! On one hand, they can't see you, so you're free to consult your notes and let your hands shake with nervousness. On the other, you won't be receiving any visual feedback from your audience, so how can you be sure they're interested in what you have to say?
One important way to keep your group is focused is by distributing an outline beforehand.
If you are speaking to a group that you can email - for instance, if you asked people to sign up and leave an e-mail address, or if you are addressing a church group of which you are a member - it is usually a good idea to send around information about the call. You may choose to send a summary of your speech, talking points, an outline or some other way that listeners can follow along.
If you can't email the group, it may be worth listing the topics that are to be covered at the beginning of the call. Listeners who wish to can get out a piece of paper and create their own outlines, or they can simply rest assured knowing that the topic they're interested in will be covered.
When participants in a conference call know the order of the subjects to be discussed, they will be able to know when topics are coming to a close and when it will be most appropriate to interject with questions or comments so as not to disrupt your flow. Listeners will also be happy to know the schedule of events, so even if one talking point doesn't hold much interest for them, they know to hang on for an upcoming subject that they're curious about.
