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Conference call etiquette August 27, 2010 .......................................................................
Conference calls are an easy, cost-effective and environmentally friendly way to stay in touch with large groups of people. Whether you use them to talk to family members, to communicate with business owners or to get your message out to an audience, its easy to spot the many benefits of conference calls. But a conference call isn't quite the same as a regular phone conference - it has some special etiquette. Here are a few ways you can make sure to stay polite during your conference calls.
It can be uncomfortable at first to realize that you will be speaking to a group but receiving no visual feedback. You won't be able to see if people are enraptured by what you're saying, or staring bored into the middle distance. However, if you keep your points clear and concise, and take the time to pause and ask if the people on the other side are understanding what you're saying, all parties will benefit.
It's important to ensure that conference calls are made from a quiet room. Nobody will be able to hear you if they are distracted by wind, chatter, dogs barking or any other kind of background noise. When many people are on the same line, a certain amount of background noise is bound to accumulate, so it's crucial that every caller does whatever he or she can to reduce his or her contribution to the clamor.
Finally, since no one can see each other on a conference call, remember to introduce yourself before you speak. Don't assume people will recognize your voice. In fact, if a group is not too large, it's a good idea to go around and ask each participant to introduce him or herself to the crowd - this will encourage even shy listeners to participate.